OUR STORY
About Us
Done IT was born out of experience — and out of the desire to do things differently. For more than 20 years, our founder, Chris Todd, worked in IT, solving complex problems and leading projects across the continent.
When Chris became a father to twin boys, he realised he wanted more than just a job. He wanted to build something that would stand the test of time: a company rooted in accountability, service, and growth — a place where both customers and staff could thrive. So he started Done IT.
The following shortcuts / patterns drove costs up, increased risks, and left customers carrying the weight. He kept on seeing these patterns repeat themselves.
Password Issues
Generic accounts and shared passwords that never changed.
No Guidance for Newbies
Junior staff thrown into deep water without guidance, becoming liabilities.
Ignored Mistakes
A lack of accountability, where mistakes were buried instead of learned from.
ERP as an Afterthought
ERP systems — the heartbeat of business operations — treated as an afterthought by IT companies that didn’t understand their impact.
THE STORY CONTINUES
Our Goal is Simple
Where others avoid complex configurations or stop at the basics, we go deeper — because we know that lasting stability and security come from doing things properly. Today, Done IT supports SMEs across Johannesburg with reliable IT, secure platforms for ERP, and business phone systems that just work.
From the beginning, it was built on a different foundation:
Accountability First
Problems aren’t passed on or ignored. We own them until they’re solved.
Mentorship Over Spoon-Feeding
Service & Security at the Core
Shared Success
Our goal is simple: To deliver technology that enables growth, reduces risk, and creates long-term value for the people and businesses who trust us. Because in the end, Done IT isn’t just an IT company. It’s a promise: To be accountable, to be real, and to always put service first.
WHAT YOU CAN EXPECT
How We Work
Structured Frameworks
No juniors with dangerous access. Staff are tested, mentored, and trusted gradually.
Controlled Rollouts
ERP Stability
Seamless VOIP
VOIP without finger pointing. We manage both IT and phones, so customers never get stuck in the middle.
Smart Enterprise
What Drives Us
Our Values
At Done IT, our values shape every interaction, solution, and client relationship. They guide how we work, how we communicate, and how we deliver — always with reliability, transparency, and a genuine commitment to getting IT right.
Accountability
We own problems until they’re solved.
Clarity
Service
Partnership
Shared Success
WHY WE DO IT
Our Promise
At Done IT, we know technology isn’t just about systems — it’s about people being able to work without disruption, risk, or wasted time. That’s why we promise to:
To Be Accountable
When something breaks, we own it until it’s fixed. No finger pointing.
To Protect Your Business
Keeping IT Simple
Growing with You
Personal Service
We aim to deliver service that feels personal. Because you’re not just another client — you’re a partner.
Straight to the Point
Our commitment is straightforward: reliable IT, delivered with integrity and care.
We’re in it for the Long Haul
Who We Support
We work best with SMEs that value dependable IT, take security seriously, and want a trusted partner for the long haul.
Users
5–100 users? We’ve got you covered.
Budget
R5,000+/month for predictable IT peace of mind.
Systems
IT, cloud, ERP & phones that just work.
Partner
No shortcuts. Just accountability and real service.
Book Your Call Now
In Closing
At Done IT, everything comes down to accountability, service, and shared success. That way, our clients can trust their IT and phones will always be in good hands.